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Frequently Asked Questions (FAQ)

   
About General Features
  What does "Unlocked" mean?
  Which bands work in my area?
  What is GSM?
  What Is 2G?
  What is 3G?
  What is GPRS?
  What is WAP?
  What is Wireless LAN and Wi-Fi?
  What is the difference between a Mobile Phone, Cell Phone and Smartphone?
  Will your phone work with my carrier/service provider?
  Can I use my mobile phone when abroad?
  What is Bluetooth?
  I have no connection, what is the problem?
  How can I find Serial Number of My mobile Phone?
   
About Orders
  How do I track my order?
  Do you charge taxes?
  What methods of payment do you accept?
  Is there a minimum quantity I have to buy?
  How can I place my order?
  What if you are out of stock the model I ordered?
  How can I get a copy of the invoice for my order?
  Are credit card transactions secured?
  How do I cancel an order?
   
About Wholesale
  What information do I need to provide to buy wholesale from you?
   
About Shipment
  How do I track my shipment?
  What is the shipping cost?
   
About Website
  Is all your merchandise listed on your site?
  Are the pictures on your website the exact items I am ordering?
  How can I change my account information?
  Is my personal information kept private?
  Forgot your password?
 
   
  What does "Unlocked" mean?
 
The term unlocked refers to a cellular phone which is not bound to a single carrier. The term locked refers that the Carrier has some restrictions to use there phone on a different network. Gainwellr.com deals only in Brand New Original Unlocked Gsm cellular phones.
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  Which bands work in my area?
 

A cellular phone's band is the frequency in megahertz on witch it operates. Band options are as follows:-

  • Quadband GSM 850/900/1800/1900 : Europe, Asia, Africa, North America, South America, Australia, and New Zealand.
  • Triband GSM 900/1800/1900:Europe, Asia, Africa, North America, South America, Australia, and New Zealand.
  • Dualband : GSM 900/1800 Europe, Asia, Africa, South America, New Zealand and Australia.
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  What is GSM?
 
GSM is an international standard for digital cellular mobile phone devices. It makes mobile phones work across international boundaries. GSM stands for Global system for Mobile Communications. GSM is the most popular standard for mobile phones in the world and offers high digital voice quality and good levels of connection between different networks. When you use GSM you are charged for the duration of the call you make. You must remember when you are calling overseas you will be charged at an international rate.
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  What Is 2G?
 

2G means 2Nd Generation wireless mobile telephone technology. The main difference to previous mobile telephone systems which are now known as 1G (First Generation) is that 2G networks uses digital radio signals while 1G phones operated on analogue radio signals.

2G services are often known as Personal Communications Service or PCS in the United States.

GSM is the standard 2G technology in the UK and one of its great advantages over 3G (Third Generation) phones is that 2G phones consume less battery power than 3G phones. 2G phones they can be prone to connection difficulties though especially in remote areas.

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  What is 3G?
 
Originally a pan European system but now used worldwide 3G enables data transfer on mobiles to work at a higher capacity and speed. Data transfer was initially very slow based on old fashioned dial up technology until GPRS speeded it up. Now 3G (Third Generation) phones offer even higher data transfer rates, wider bandwidth and increased capacity to send data. Internet access and global roaming are the benefits of 3G and this includes video calls, video messaging, voice calls, SMS, multimedia music players, pictures, video and gaming in real time. Download speeds surpass that of GPRS by a big margin and this has revolutionised the mobile phone market making the multi media smartphone an accessible purchase. The 3G set of technologies in the most up to date phones allows delivery of multimedia content to you in a device resting in the palm of your hand.
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  What is GPRS?
 
General Packet Radio Service, sometimes referred to as 2.5G, ensures customers remain connected to the network between calls for the fast receipt and transmission of data. Useful for checking emails regularly and Web browsing while on the go. When using GPRS charges are made on the volume of data which is transferred. GPRS is a modification to GSM. Mobile service providers offer GPRS service as an always on connection rather than traditional dialup. Messenger style applications work on GPRS too.
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  What is WAP?
 
WAP pages are essentially web pages adapted for the smaller screen. WAP pages are frequently accessed by mobile phone users to get the latest news items about sports, for instance. WAP is a standard system for providing smartphones and other handheld devices with this access to Web pages and e-mail. WAP uses Wireless Markup Language (WML), a simplified version of HTML ideal for small screen displays. It supports both keypad and voice recognition. WAP works for major wireless networks and most makes of phones and handheld units, and is available via GSM and GPRS.
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  What is Wireless LAN and Wi-Fi?
 
Wireless LAN stands for Wireless Local Area Network, a local area network that transmits over the air. Wireless Local Area Network allows you to wirelessly connect to your email and Internet at super fast speeds. Wireless base stations are wired to an Ethernet network and transmit a radio frequency over several hundred feet through walls and other non metal barriers. Roaming users can jump from one access point to another like a cellular phone system. The major wireless LAN standard today is Wi-Fi. Wireless Wi-Fi adapters (Wi-Fi transceivers) are built into most new laptops or added via a PC card slot or USB ensuring their wireless capabilities for Internet connection. Newer mobile phone handsets now often have built-in Wi-Fi creating 'dual mode' phones which operate like normal mobiles phones but have the option of switching to cheaper Wi-fi connections when they are available.
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  What is the difference between a Mobile Phone, Cell Phone and Smartphone?
 
Mobile phones or mobiles as they are known in the UK are known in the US as cellphones. Mobile phones or cell phones are wireless telephones, originally using analogue technology to send and receive texts and voice messages. The latest digital technology allows mobiles to become smartphones though, offering a range of technology. Smartphones can access the Internet and send files, including digital photos, via email. Smartphones typically allow other features too, such as camera technology, voice recognition and personal information management systems.
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  Will your phone work with my carrier/service provider?
 
Our phones are unlocked sim free and would world worldwide on all Networks/carrier/service providers. Any Tri-Band/Quad Band model purchased at Gainwellr.com will function perfectly on all network Most areas require quad-band. Please contact your carrier to know more about the GSM network.
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  Can I use my mobile phone when abroad?
 
You should be able to receive and make calls and texts abroad with any Sim Free mobile phone. You will be charged for any overseas calls and many people feel the current charges are excessive. Always check with your provider what the actual costs of calls and texts are when overseas.
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  What is Bluetooth?
 
Bluetooth is an increasingly popular branded wireless technology which is used to provide data transfer for short distances between different types of devices. It does not support roaming but allows mobile phones, computers, Personal Digital Assistants (PDAs) and a wide range of other devices to be integrated over a distance of a metre. The most popular Bluetooth applications have been for mobile phones, providing a wireless connection to a headset and to an automobile's audio system for hands-free usage. It's also useful for things like downloading photos taken with your mobile to your PC. You can also use it to synchronize your mobile's personal organizer with the one on your PC. [P]
Bluetooth is a Wireless Personal Area Network (WPAN) technology [/P]
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  I have no connection, what is the problem?
 
Please check with your service provider GSM Network . Alternatively, change you connectivity setting as Automatic, then simply restart your mobile.
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  How can I find Serial Number of My mobile Phone?
 
This is very important to keep your Serial number noted with you. You can find serial number of your mobile phone by pressing keys *#06# .
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  How do I track my order?
 
Once you receive your email with your tracking number, you can track your shipment via FedEx/DHL/UPS/Speed Post depends which carrier/shipping method you selected to ship at the time of order. If the shipment through air cargo forwarder, we send airwaybill number by fax/email so that you can check the status of your shipment.
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  Do you charge taxes?
 

Price is not included any taxes / VAT. All prices are ex-warehouse Hong Kong. Please check your taxation department in your country for importing goods.

  What methods of payment do you accept?
 

Gainwellr.com accepts American Express, MasterCard, Visa, and Discover credit. We also accept prepaid orders by wire transfer to our Company Bank Account, Western Union , Money gram , Paypal is also accepted. Our company is a Paypal Verified our Paypal Verified Email is payment@grclservices.com. All products are being shipped outside of the USA.

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  Is there a minimum quantity I have to buy?
 
Yes, minimum order quantity is required. Normally 10 pieces of each model and each color. Please contact us for further enquiry.
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  How can I place my order?
 

You can place your order online at our site, please browse our website. If you are looking for some models, please feel free to contact us. We will send you quotation. Please visit Payment Options. If you may need assistance by phone, call us at:

Tel ( Hong Kong , H.O): +852 37912068 / 92108376 /66502702

Fax : ( Hong Kong ) +852 3621 3934

Email: info@gainwellr.com / sales@gainwellr.com
MSN: grchk@hotmail.com

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  What if you are out of stock the model I ordered?
 
We will contact you if your order contains backordered or discontinued products that were just sold out. If the product has been discontinued, you will be notified by email . If the product has been backordered, we will let you know when it will come back into stock and it will be your choice to either cancel the order or keep it open.
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  How can I get a copy of the invoice for my order?
 
After you complete your transaction, an invoice will be E-mailed to you. However, if you require an additional invoice copy, you can Contact us , we will email you a copy.
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  Are credit card transactions secured?
 
Yes, all credit card transactions are 128 bit SSL encrypted and secured. The customer service reps do not have access to your credit card information as all the payment is made via Pay P al and we do not have any access over your Credit card information, we guarantee you are very safe and secure.
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  How do I cancel an order?
 
Gainwellr.com.com ships its products quickly to ensure customer satisfaction. If your order has been prepared for shipment or is in transit, you will not be able to cancel your order. Therefore, you must call us immediately to cancel your order.
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  What information do I need to provide to buy wholesale from you?
 
It is required you to send us your Company/Contact details with your Tel/Fax, address and email / live chat ID (msn or yahoo or skype ID is any). We can contact you if it is necessary. After we open a wholesale account for you and give you a Wholesale ID you are ready to order. For more details, please visit Wholesaler page.
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  How do I track my shipment?
 
As soon as your product leaves the warehouse, you will receive an e-mail confirmation of your shipment that will include a tracking number and ship date.
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  What is the shipping cost?
 
Shipping cost is based on the total weight, please contact us for further details. Our sales will quote shipment cost for the order if you need our shipment services.
Note: Any applicable duties and taxes are the responsibility of the buyer.
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  Is all your merchandise listed on your site?
 
Yes, but if you're looking for a specific product or product line that you would like us to carry, we encourage you to let us know by e-mailing us at or calling at +852 66502702 / +1 .
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  Are the pictures on your website the exact items I am ordering?
 
Gainwellr.com strives to provide accurate images of all products sold on its site. Please refer to our product descriptions for further information for detailed specification.
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  How can I change my account information?
 
You can change your account information by sending us email.
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  Is my personal information kept private?
 
Gainwellr.com is committed to keeping your personal information private. We will not sell or transfer any of your personal or business data or transaction records to any third parties.
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  Forgot your password?
 
You can go to our contact us and then request for your password. Just type in the e-mail address which you had been registered for login and your password will be e-mailed to you. You can also choose one of these option chat live, Fax and Call us.
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